Course Description

Performance management often can be approached as a top-down, evaluative process involving a stack of paperwork that’s forced upon leaders and their direct reports—with little payoff for either person.

This course provides a new, uncomplicated approach to performance management. Instead of semiannual reviews driven by managers, this new process is about having regular, meaningful dialog. In these everyday conversations, leaders coach and develop, making the time they invest reap better performance and stronger relationships with their direct reports.

Course Outline

Why Change?: Learners address criticisms of the former, more traditional way of doing performance management and why it’s no longer the best approach.
Overview of the New Approach to Performance: The facilitator reviews the organization’s new approach to inspiring performance and its importance.
The Key Principles Connection: The facilitator revisits the Key Principles and explains their value as leadership skills. The group discusses how the Key
Principles will support the organization’s performance process as well as better communication and dialog overall.
About Coaching: Learners share examples of when people needed coaching. The facilitator reviews proactive and reactive coaching and reveals erroneous, but
common, thinking that coaching is only about correcting or improving performance.
STAR/AR Feedback for Improvement: Learners watch a video that explores feedback in depth and introduces the STAR/AR format for feedback for
improvement. Using scenarios, learners review the components of STAR/AR and plan questions they will ask to seek Alternative actions and enhanced Results. The
facilitator then introduces the STAR format for giving positive feedback.
Communicating Expectations Clearly—Both Operational and Behavioral: The facilitator defines two categories of performance—operational and behavioral—and
the benefits of making clear agreements about both. Learners review the SMART technique for composing well-written, effective performance goals. The group
discusses more-desired and less-desired behaviors for achieving goals.
Proactive Everyday Dialog Practice: The facilitator introduces and provides an overview of the Dialog Guide for use in everyday conversations. Using prepared
scenarios and the Dialog Guide, pairs practice an everyday coaching conversation.
Communicating About the New Approach: Learners work in teams to prepare for their role as an articulate advocate. Then they practice speaking key talking points
to advocate and communicate the new conversation-based approach.

Learner Outcomes

At the end of this course, learners will be able to:

  • Conduct everyday conversations that inspire their direct reports to achieve their personal best.
  • Nurture workplace relationships and grow trust.
  • Give feedback for improvement that’s more comfortable for themselves and their direct reports.
  • Convey clear expectations for what their direct reports should be achieving and how.
  • Champion a conversation-based approach to managing performance within their organization.


Learn about more leadership development topics here


It is suggested that participants complete Communication: Connect through Conversations prior to taking this course.

Accrediting Associations

Applies Towards the Following Certificates

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Classroom: Instructor Led
1:00PM to 5:00PM
May 06, 2024
Schedule and Location
Contact Hours
Delivery Options
On Campus  
Course Fee(s)
MGT635 non-credit $595.00
Section Notes

Enrollment Deadline is Monday, April 29, 2024 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking, lunch and refreshments are provided.


A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.


Accrediting Associations
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