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Course Description

Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations. In Communication: Connect Through Conversations, learners recognize that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. They can address the heart by considering and responding to others’ feelings; they can engage the head by guiding conversations toward the desired business outcomes. Through high energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.

Course Outline

  • Outside looking inside
  • EQ and insights
  • Leading with heart
  • Gaining more insight
  • Engaging the head
  • Head and heart feedback
  • Commitment and actions

Learner Outcomes

At the end of this course, you will be able to:

  • Conduct conversations that achieve your intended business goals.
  • Communicate and respond in ways that meet the unique personal needs of team members and others.
  • Recognize and react to emotions (yours and others’) present in work situations.
  • Use a technique to provide meaningful, supportive feedback.

Notes

This course is replacing MGT621: Communicating for Leadership Success (effective July 1, 2021).

Learn about more leadership development topics here

Testimonials

This is my 2nd course with the Technical Leadership Certificate, and I am super impressed so far. Both my prior class and this one have been really informational - The instructor was fantastic at keeping my attention and answering questions with the class. I plan on sending this certificate information to my team!

Spring 2022 Participant

Accrediting Associations

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Type
Classroom: Instructor Led
Days
Th
Time
3:00PM to 7:00PM
Dates
Feb 23, 2023
Schedule and Location
Contact Hours
4.0
Delivery Options
On Campus  
Course Fee(s)
MGT624 non-credit $595.00
Section Notes

Enrollment Deadline is Thursday, February 16, 2023 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking and refreshments are provided.

CANCELLATION POLICY

A full refund will be given when a registrant cancels more than five (5) business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

Accrediting Associations
Type
Virtual: Instructor Led
Days
T
Time
4:00PM to 8:00PM
Dates
Apr 25, 2023
Schedule and Location
Contact Hours
4.0
Delivery Options
Virtual  
Course Fee(s)
MGT624 non-credit $595.00
Section Notes

Enrollment Deadline is Tuesday, April 18, 2023 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

THIS IS A VIRTUAL COURSE--Attendee can participate from a location of their choosing. The live instructor teaches the course and provides the opportunity for remote attendees to participate in discusses and exercises with both in-person and remote attendees. Some courses involve hands-on activities and labs. These activities are performed via a secure cloud-accessible environment. Live online courses are through Zoom; Video camera, microphone and speakers are necessary to participate in this class.

CANCELLATION POLICY

A full refund will be given when a registrant cancels more than five business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

Accrediting Associations
Type
Virtual: Instructor Led
Days
M
Time
3:00PM to 7:00PM
Dates
Jul 24, 2023
Schedule and Location
Contact Hours
4.0
Delivery Options
Virtual  
Course Fee(s)
MGT624 non-credit $595.00
Section Notes

Enrollment Deadline is Monday, July 17, 2023 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

THIS IS A VIRTUAL COURSE--Attendee can participate from a location of their choosing. The live instructor teaches the course and provides the opportunity for remote attendees to participate in discusses and exercises with both in-person and remote attendees. Some courses involve hands-on activities and labs. These activities are performed via a secure cloud-accessible environment. Live online courses are through Zoom; Video camera, microphone and speakers are necessary to participate in this class.

CANCELLATION POLICY

A full refund will be given when a registrant cancels more than five business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.

Accrediting Associations
Type
Classroom: Instructor Led
Days
W
Time
8:30AM to 12:30PM
Dates
Aug 30, 2023
Schedule and Location
Contact Hours
4.0
Delivery Options
On Campus  
Course Fee(s)
MGT624 non-credit $595.00
Section Notes

Enrollment Deadline is Wednesday, August 23, 2023 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

Parking, lunch and refreshments are provided.

CANCELLATION POLICY

A full refund will be given when a registrant cancels more than five business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

Accrediting Associations
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