Course Description

All teams face challenges. Whether an agile leader, project leader, formal or informal leader - the team leader’s role is to identify them and guide the team in addressing them. In this course, learners become aware of teams’ practical and personal needs and are introduced to six factors by which they can evaluate a team’s level of performance. Learners experience an immersive, interactive exercise in which they diagnose problems of several teams in a fictitious organization and recommend steps the teams’ leaders can take to move toward optimal team performance. Learners apply this new understanding to their workplace teams and leave the session with a plan for moving forward toward optimal team performance.

Course Outline

This course provides practical, actionable tools to boost team performance for business success.

Welcome: Learners mark their team’s location on the Team Performance Continuum. Learners describe the types of teams they lead and share some of the challenges their teams face. In breakout rooms learners introduce themselves to their team members and each team chooses a name. The facilitator overviews the session agenda.

Team Effectiveness Factors: Learners watch a video featuring team members making comments that reveal practical and personal needs. The facilitator reviews the Team Effectiveness Factors and asks learners to identify the factor present in two scenes from the video they just watched.

Team Insights Challenge--Introduction: Learners watch a video that introduces the Team Insights Challenge and explains their roles. The facilitator explains how they will access the materials they’ll use in the exercise and identifies a scribe for each team, who will be responsible for recording their team’s responses and inputting data into the scoreboard.

Team Insights Challenge--Stations: In breakout rooms teams complete Station 1 in which they create a survey for the Team Effectiveness Factors. Each team scribe inputs their team’s responses into the scoreboard. The facilitator debriefs, introduces best practices, and points out a page in the Course Journal that learners can use to create their own survey or have discussions with team members. In breakout rooms teams complete Station 2 in which they identify symptoms of factors that need to be improved based on interviews of team members. Each team scribe inputs their team’s responses into the scoreboard. The facilitator debriefs and asks the group what best practices they would apply. In breakout rooms teams complete Station 3 in which they rate a team on their strength in the six factors based on a video of a team meeting. Each team scribe inputs their team’s responses into the scoreboard, and the winning consulting team is revealed. The facilitator debriefs and asks the group what best practices they would apply to address factors rated “Poor.”

What Can I Do to Help My Team: Learners identify their workplace team’s biggest challenge, the symptoms they see, and the best practices they can apply immediately, within 30 days, and within 60 days. In breakout rooms they share their plan with a partner and get feedback.

Learner Outcomes

At the end of this course, the learner will be able to:

  • Identify team issues that have an adverse impact on productivity.
  • Diagnose team dynamics and the effect on team and business results.
  • Recognize their role in building and sustaining a high-performing team culture.
  • Apply best practices to help teams overcome challenges.
  • Leverage what they learn for use with their own team.


Learn about more leadership development topics here


It is suggested that participants complete Communication: Connect through Conversations prior to taking this course.

Accrediting Associations

Applies Towards the Following Certificates

Enroll Now - Select a section to enroll in
Virtual: Instructor Led
3:00PM to 7:00PM
Nov 20, 2023
Schedule and Location
Contact Hours
Delivery Options
Course Fee(s)
Tuition non-credit $595.00
Section Notes

Enrollment Deadline is Monday, November 13, 2023 at 5 PM.  Beyond this date, please call 314-935-4444 to register.

THIS IS A VIRTUAL COURSE--Attendee can participate from a location of their choosing. The live instructor teaches the course and provides the opportunity for remote attendees to participate in discusses and exercises with both in-person and remote attendees. Some courses involve hands-on activities and labs. These activities are performed via a secure cloud-accessible environment. Live online courses are through Zoom; Video camera, microphone and speakers are necessary to participate in this class.


A full refund will be given when a registrant cancels more than five business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.


Accrediting Associations
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