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Course Description

ITIL logo in purple with a perspective image of a spiral ribbon in dark and light purple to the left

This module provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Course Outline

  • Understand the Key Concepts of Direct, Plan & Improve
  • Scope of what is to be directed and/or planned
  • Governance, Risk and Control (GRC) in DPI
  • Continual Improvement for all types of improvement
  • Communication and Organizational Change Management (OCM)
  • Measurement and reporting
  • Direct, plan and improve value streams and practices

Learner Outcomes

At the end of this program, the learner will be able to:

  • Describe the Key Concepts of Direct, Plan & Improve
  • Describe the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Explain the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • Describe how to use the key principles and methods of continual improvement for all types of improvements
  • Describe how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Describe how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Explain how to direct, plan and improve value streams and practices

Notes

Learn about more ITIL topics here

Prerequisites

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Type
Virtual: Instructor Led
Days
T, W, Th
Time
4:00PM to 7:30PM
Dates
Apr 09, 2024 to Apr 18, 2024
Schedule and Location
View Details
Contact Hours
21.0
Location
Delivery Options
Virtual  
Course Fee(s)
Tuition non-credit $1,495.00
Potential Discount(s)
CEUs
2.1 CEUs
Section Notes

Enrollment Deadline is Tuesday, April 2, 2024 at 5 PM CST. Beyond this date, please call 314-935-4444 to register.

THIS IS A VIRTUAL COURSE--Attendee can participate from a location of their choosing. The live instructor teaches the course and provides the opportunity for remote attendees to participate in discusses and exercises with both in-person and remote attendees. Some courses involve hands-on activities and labs. These activities are performed via a secure cloud-accessible environment. Live online courses are through Zoom (or Webex); Video camera, microphone and speakers are necessary to participate in this class.

CANCELLATION POLICY

A full refund will be given when a registrant cancels more than five business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge.
A request to transfer a class to a future date can only occur if the request is more than 5 business days prior to the start of class.  Otherwise, the request will be considered a cancellation and the policy will apply.

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