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Course Description

ITIL logo in purple with a perspective image of a spiral ribbon in dark and light purple to the left

This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Course Outline

  • Plan and build service value streams
  • ITIL practices contributing to the creation delivery and support of services
  • How to create delivery and support services

 

Learner Outcomes

At the end of this program, the learner will be able to:

  • Describe how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Explain how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
  • Describe service performance, service quality and improvement methods.

Notes

Learn about more ITIL topics here

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Type
Classroom: Instructor Led
Days
M, T, W
Time
8:30AM to 4:00PM
Dates
Sep 12, 2022 to Sep 14, 2022
Schedule and Location
Contact Hours
21.0
Delivery Options
On Campus  
Course Fee(s)
Tuition non-credit $1,495.00
Section Notes

Parking, lunch and refreshments are provided.

Enrollment Deadline is  Monday, September 5, 2022, at 5:00 PM CST. Beyond this date, please call 314-935-4444 to register.

CANCELLATION POLICY

A full refund will be given when a registrant cancels more than five business days prior to the start of the class. Cancellations received within 5 business days of the start of the class and no-shows will be billed in full. Another person may be substituted at any time at no additional charge. 

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