Course Description

Most business and technical stakeholders are vividly aware that, in order to come up with good solutions, we need to be able to describe, understand, and communicate our organizations' business processes, end-to-end and top-to-bottom. Yet, despite decades of flowcharting-talk and uncounted number of Visio diagrams, we are still struggling with this challenge. Without doubt, this is a major contributor to projects that fail to deliver (e.g. cancelled, over schedule and/or budget, products of poor quality or that include either only a fraction of the required functionality or functionality that nobody ever uses).

In the last couple of years, more and more organizations have adopted a new standard: Business Process Model and Notation (BPMN). By now, a de-facto standard for business process modeling, BPMN enables bridging the communication gap between business and technical people by providing an effective, efficient, and flexible way to capture, model, analyze, and design business processes, in a way that is easily understood by all interested parties.

This course will teach you how to use BPMN effectively and correctly and arm you with techniques and tools to make sure that you are doing BPMN the right way. Learn how to create descriptive models, analytical models, and more the right way with BPMN. 

Course Outline

1. Intro and Core Concepts
2. BPMN Notation and Element Types
3. Descriptive Models (Level 1 Palette)
4. Analytical Models (Level 2 Palette)
5. BPMN Practices
6. Process Analysis & Design, using BPMN
7. Advanced Topics
8. BPM/BPMN Career, Resources
9. BPMN Tools
10. Case Study & Hands-on Exercises

Learner Outcomes

At the end of this course, the learner will be able to:

• Bridge the communication gap between business and IT
• Enable process collaboration and accountability
• Create high-level (whole-picture) models that describe an organization's end-to-end processes
• Design and optimize processes, by progressively elaborating high-level models (Descriptive level) into hierarchical and more detailed process models (Analytical level)
• Streamline process and requirements documentation by using the same notation and syntax to capture processes at all stages of the SDLC
• Enhance knowledge management (creating, sharing, training, reuse, etc.) by eliminating the need to duplicate and/or translate process definitions
• Increase productivity by enabling process engineers to elaborate Analytical models into Executable models (rather than starting from scratch each time)
• Enable scope management and prioritization
• Facilitate adoption/customization of BPM/BPMN/BPMS tools
• Enable process simulations to validate and optimize business processes (e.g. process & cycle times, costs, resource utilization, etc.)

Notes

Recommendations

Primary Audience: 

• Business Analysts
• Process Analysts
• Process Owners
• Process Engineers

Secondary audience:

• Business customers/end users
• Product Owners, Project Managers, End users
• Testers
• Anybody interested to understand, capture, analyze, design, and/or optimize processes

Accrediting Associations

• International Institute of Business Analysis (IIBA) 14.0 CDU
• Project Management Institute (PMI) 14.0 PDU